Questions, suggestions or other requests?
The IKARUS team is there for you!
So if you are not satisfied or if you have any questions, you can contact us at any time!
General and press enquiries: firstname.lastname@example.org
Technical enquiries: email@example.com
Influencer & Ambassador Programme: firstname.lastname@example.org
You are also welcome to contact us by phone: +49 221 42301731
Or simply via our contact form:
We look forward to hearing from you!
You have ordered here in the online shop and want to return or exchange your product(s)?
No problem! Register quickly and easily via our returns portal and return your purchase. The rest will then take care of itself and you will automatically get your money refunded or receive your replacement product.
You can find out more here .
For orders via the Avocadostore, we ask you to write a short e-mail if you want a return (or exchange).
With the following information:
- Order number (#...)
- Return or exchange
- if necessary, substitute product/size
- Reason for the return
Then we will send you your return form and you can easily start the process.
Are you unsure about the right size? Instead of ordering twice and burdening the environment with unnecessary returns, we have a size finder for you.
Take a look at the respective product pages - there you will find the link Find the right size to the size chart including size calculator above the "Add to shopping cart" button.
For reasons of hygiene, underwear cannot be exchanged.