Want to return a product?

This is how the returns process works

To avoid unnecessary paper waste, we do not include return labels with our shipments. If you want to return or exchange your goods, please send us an email to with your request.

We will get in touch with you as soon as possible and take care of the rest.

Write us a mail with your request

Contact us by email at and we will take care of your request within 24h!

You will receive a return label

Our shipping partner DHL will then automatically send you the return label, which you only have to print out and stick on the package.

Send for free and wait for confirmation

Whether you want an exchange, or would rather have your money refunded - we will take care of it!

Do you have any questions?

Is something still unclear or do you have a request that we have not yet answered? Then contact us simply by mail to or via the contact form below!

Your message to IKARUS